Delete your data

You are a customer of a business that uses Hey Tomo

You chatted with a business on WhatsApp, Instagram, Facebook, SMS, email or its app, and that business runs its messages through Hey Tomo.

1. Reply "delete my data" in the same chat, or use the "your choices" link at the bottom of any message you received. The business is told at once.
2. Or write to [email protected] with the business name and the phone number or email the business has for you. We pass the request to the business, which is the data fiduciary, and act on its instruction.
3. Your profile, messages, events and files held for that business are deleted within 30 days. We keep only a record of your opt-out, so you are not contacted again, and anything the law requires us to keep.

To just stop messages without deleting anything, reply "stop" in any language.

You connected a WhatsApp, Instagram or Facebook account to Hey Tomo

You granted Hey Tomo access to a business page, account or number, and you want the data from that connection removed.

1. In the Hey Tomo dashboard, open Settings › Channels and choose Disconnect on the channel. Messages, comments, contacts and templates received through that connection are deleted within 30 days, and Hey Tomo's access is revoked.
2. Or remove Hey Tomo from the connected apps or business integrations settings of your WhatsApp, Instagram or Facebook account. The platform tells us, and we delete the data from that connection within 30 days.
3. Or write to [email protected] from the email on your Hey Tomo account, naming the page, account or number. We confirm when deletion is complete.

You own a Hey Tomo business account

1. Open Settings › Data and privacy in the dashboard, type DELETE and choose Delete everything. This removes every customer, conversation, file, AI employee, journey, campaign and setting in the workspace, disconnects every channel and closes the account. It cannot be undone.
2. To delete a single customer, open that customer in Customers and choose Erase. To delete only uploaded files, use Knowledge.
3. Data leaves live systems at once and backups within 30 days. Invoices, credit notes and payment records stay for the period Indian tax law requires, and consent and opt-out records are kept so that people who asked not to be contacted stay uncontacted.

You only used this website

If you filled in the early-access form or wrote to us, write to [email protected] from the same email and we delete what you sent. Cookie choices and the theme are stored only in your browser; clear the site's data in your browser to remove them.