Start chats with templates you got approved, reply when customers write, and let your AI employee answer from your Knowledge.
Consent checked at send"band karo" stops it
One home for every customer conversation
Every customer, looked after.
An AI team that reaches people on WhatsApp, SMS, email and your app, answers from what your business knows, and shows you what brought them back.
Sample dataNot a live account. Pick a business, then scroll or pick a step. Nothing is sent and no call is placed.
Meera asks Kumar Opticals about her new lenses at 9:41 pm. The message lands in your Inbox with her profile and consent next to it.
Your AI employee checks her order and your store timings, then replies. When it is not sure, it hands the chat to your team.
Your team books her pickup for Saturday. That starts the ready-made Appointment reminder journey, which waits for the evening before and keeps quiet hours.
On Friday evening Meera rings your business number. Your AI employee answers from your Knowledge, and a short summary is saved for your team.
Hi, are my new lenses ready? I can pick them up on Saturday.9:41 pm
Yes, your lenses are ready for pickup. On Saturday we are open from 10 am to 7 pm. I have asked Ravi at the store to keep a time for you.Your AI employee · 9:41 pm
Checked: order statusFrom: Store timingsHanded to Ravi to book
- TriggerBooked: Saturday, 11 am
- WhatsAppBooking confirmed
- WaitUntil the evening before, 6 pmMeera is here
- WhatsAppSee you tomorrow
- WaitUntil 2 hours before
Consent checked again at sendQuiet hours kept
Hi, I might be late tomorrow. How late are you open?
We are open until 7 pm on Saturday, so any time before then is fine. I will let the team know.Your AI employee, on the phone
- Call summary
- Meera may come after 11 am on Saturday to collect her lenses. She was told the store is open until 7 pm. Next: keep her order at the counter.
Built for teams in every industry
Bring them back
Quiet customers, coming back on their own
Five tools that work together: a journey for every moment, campaigns for the big days, pop-ups and app messages, an AI employee that replies, and a check that it worked. Pick one and try it.
Winter win-backDraftConsent checked
Each block has its own shape. Run a test to watch customers flow through, with nothing sent.
CampaignChannelAudienceStatusOpened
Diwali early accessWhatsApp12,400Scheduled
Back in stock: sneakersPush3,180Sent
Weekend brunch menuEmail8,950Sent
Appointment reminderSMS640Always on
New arrivals in-appIn-app21,300Draft
Plan one-off and always-on sends, and see how each one did.
LoyaltyPoints, tiers and rewards1,240 members earned points this week
LinksShort links you can track8,930 clicks this month
Bio pageOne page for all your links2,410 visits this week
AdsSend segments to your ad audiences3 audiences kept in sync
CalendarCampaigns and bookings in one view14 sends planned this month
Journeys and campaignsAutomated and one-off sends6 journeys live
Engage brings journeys, campaigns, loyalty, links, your bio page, ads and the calendar together.
Hi, can I move my appointment on Saturday to the evening?
Of course. Saturday has 5:30 pm and 6:15 pm free with Dr Mehta. Shall I book 5:30 pm for you?From: Clinic timings.pdf
5:30 works, thanks!
Done. You'll get a reminder on Saturday morning.Booked in your calendar
AI employees answer from your own documents and hand over when they are not sure.
Win-back funnel, last 30 days
Got the nudge4,820
Opened3,422
Visited the app1,832
Booked675
Did it work?+12%more bookings than the hold-out group
3.4×replies18 hrssaved a week
Funnels and a did-it-work check against a hold-out group.
Channels
Reach every customer where they read
Connect the channels your customers already use. One customer list and one set of rules: consent, quiet hours and frequency limits apply on every channel.
Send from your own sender with your own approved templates. You fill in the details; nobody rewrites the words.
Your own senderQuiet hours kept
Design it in the email builder, send it to a segment, and every marketing email carries a way to unsubscribe.
Your domainUnsubscribe built in
Android and iPhone notifications through the app kit, plus banners, pop-ups and a message inbox in your own app.
Android and iPhoneApp inbox
Answer comments and direct messages with your AI employee, run auto replies, and post to every network from one place.
Official sign-in onlyOne inbox
Answer every customer
Questions come in at 11 pm. They still get answered.
Your AI employee replies on every channel from what you wrote down, and hands the rest to your team. Pick a product and try it.
- AI employeesAnswer from your Knowledge, day and night
- KnowledgeYour menus, policies and FAQs, in one place
- InboxEvery channel in one list for your team
- Website chatThe same answers on your own website
- CallsYour business number, answered (early access)
Bring them back
Give customers a reason to come back
Rewards that live on the customer, not on a paper card. Each one is a few taps to set up, and every card below works.
- Stamp cardsA visit card that fills itself
- ReferralsEvery customer gets their own invite link
- Scratch cardsA small surprise after the bill
- Gift cardsSell or give them, redeem at the counter
- Ratings and NPSHear how the visit went, and ask for a review
Get found and booked
Be easy to find, and easy to book
New customers find you on Instagram, on a poster or in an ad. Each of these turns that look into a visit.
- Bio page and blogOne link for Instagram and WhatsApp
- Links and QR codesFor posters, bills and bios
- Ads audiencesYour customers, as an ad audience
- Social postsWrite once, post to each network
- Design studioPosters, flyers and emails in your brand
Know every customer
One list that knows each customer
Everything a customer did, every channel they agreed to, and what to send them next, kept in one place.
- Customer profilesEvery visit, order and reply on one page
- SegmentsGroups that update themselves
- Imports and syncFrom a file, a sheet or your store, every day
- App and website eventsWhat people do in your app and on your site
- Webhooks and integrationsSend and receive from the tools you use
The Hey Tomo app
Your business, in your pocket
The Hey Tomo app for Android, iPhone and the web is built with Flutter. Check today's numbers, answer a customer the AI handed over, and approve what Tomo wants to send, from anywhere.
- For youToday's numbers, the Inbox and approvals on your phone.
- For your customersTheir points, stamp cards and rewards, in the same app.
- For your own appKits for Android, iPhone and Flutter bring push, in-app messages and events into the app you already have.
AndroidComing sooniPhoneComing soon
Screens from the Hey Tomo app, showing sample data
"A pilot customer's words go here, once they have used Hey Tomo with real customers."
PlaceholderName, role and business to come
Stay in control
Nothing goes out that you did not mean
The rules a careful business wants are switched on from day one, for one shop or a hundred brands.
- Test modeTry everything, send nothing
- ApprovalsYou say yes before the AI acts
- Consent and age rulesAsked first, and never marketing to under-18s
- Team roles and sign-inEach person sees only their part
- CreditsOne balance for every channel and the AI
Industries
Set up for your kind of business
Start with journeys written for your industry, plus the one number worth watching. Every journey can be changed or switched off.
Retail and D2C
Starter journeys
- Cart recovery
- First order welcome
- Second order nudge
- Price change or back in stock
- Cash on delivery to prepaid
- Win-back
The number to watch
Monthly repeat buyersCustomers who ordered at least twice in the last 90 days.Banking and fintech
Starter journeys
- Unfinished application
- Mandate fix
- EMI reminder before the due date
- Gentle repayment help (08:00 to 19:00)
- Repeat loan
The number to watch
Good disbursals each monthLoans paid out this month that are being repaid on time.Healthcare
Starter journeys
- Appointment reminders
- Follow-up visit
- Refill reminder
- Report ready, book a consult
- Yearly check-up
The number to watch
Patients retained in carePatients who came back for care within 90 days.Airlines and travel
Starter journeys
- Welcome and preferences
- Payment reminder
- Appointment reminder
- Review request
- Win-back
The number to watch
Monthly active customersCustomers who did something with you in the last 28 days.Uses the general starter set until a travel set is added.Education
Starter journeys
- First lesson habit
- Class reminders
- Free to paid (adults or guardian)
- Inactivity rescue (adults only)
- Exam countdown
- Renewal (guardian for minors)
The number to watch
Weekly active learnersLearners who took part in at least one lesson this week.Food and restaurants
Starter journeys
- Welcome and preferences
- Payment reminder
- Appointment reminder
- Review request
- Win-back
The number to watch
Monthly active customersCustomers who did something with you in the last 28 days.Uses the general starter set until a food set is added.
Talk to our team
Let's plan your first journey
Tell us about your customers and channels. We will show you Hey Tomo with your own use case, and help you roll it out across your brands.
- A 30-minute walkthrough built around your industry
- A rollout plan for your brands, regions and teams
- Or skip the call and start yourself in minutes
FAQ
Questions, answered
Ask Tomo anything else from the bubble in the corner.
What does Hey Tomo do?
It brings every customer conversation into one place. You send messages on WhatsApp, SMS, email, push and in-app, AI employees answer questions from your own knowledge, and Analyze shows which messages brought customers back.
Do I need a developer to start?
No. Sign up, connect a channel and pick a ready journey for your industry. A developer helps only if you want app push or in-app messages, using our app kit.
Which channels can I use?
WhatsApp, SMS, email, app push, in-app messages and Instagram, with calls to your business number in early access. Each customer is reached on the channel they read most.
How do you handle consent and opt-outs?
Consent is checked before every message and again when it is sent. A stop request in any language, like "band karo", ends marketing at once, and quiet hours are kept.
Can I send SMS in India?
Yes, using your own approved templates. You fill in the variables and the text goes out exactly as it was approved.
Where is my customer data stored?
In India. Consent records and audit records are kept, and keys are stored encrypted and never shown again.
Can the AI answer my customers on its own?
Yes. AI employees answer from the knowledge you give them, and hand the chat to your team when a person is needed.
Can Hey Tomo answer phone calls?
Yes, in early access. Your AI employee answers your business number in English, Hindi or a mix, from your Knowledge, and a summary of each call is kept. You can also have calls take a message or ring your phone. Calls go out only for reminders and updates a customer agreed to, never offers.
Can my team build journeys themselves?
Yes. Tomo can build them for you, or your team can build them on the canvas, step by step.
